Terms of Service

— Plain English, no surprises —

Last updated: July 11, 2026

1. The basics

By booking a service with Minoo Brow Bar, visiting the studio at 4802 Belleview Avenue, or using our website and apps, you agree to these terms. Minoo Brow Bar is operated by Minoo Khoorsandi as a sole-proprietor beauty studio in Kansas City, Missouri.

2. Bookings and deposits

  • All appointments must be booked online, by phone (913-991-3801), or in person.
  • A deposit may be required to secure your appointment, depending on service. The deposit is applied to the total at checkout.
  • Deposits are non-refundable and non-transferable if the appointment is canceled or rescheduled within 24 hours of your scheduled time.
  • For late cancellations (less than 4 hours' notice) or no-shows, the full service amount will be charged to the card used during booking.
  • If the charge is declined, online booking privileges are suspended until the balance is paid in full.

3. Payment

We accept Visa, MasterCard, American Express, Discover, debit cards, cash, and Vagaro Pay Later (until July 1, 2026 — after that, in-house payment only). A card on file is required for every reservation. Your card is not charged until the service is complete unless you've already paid a deposit.

4. Service results

We use professional pigments, tools, and products and apply our best skill and judgment to every appointment. Results may vary based on skin type, lifestyle, aftercare, and individual healing. Touchups for microblading and permanent makeup may be required and are priced separately.

Brow lamination, lash lift, and tinting results typically last 4–8 weeks. Lash extensions require fills every 2–3 weeks to maintain fullness. Following aftercare instructions provided at your appointment significantly improves results and longevity.

5. Right of refusal

We may refuse service if the client is under the influence, behaves inappropriately toward staff, has a condition that contraindicates the service (active infection, certain medications, recent cosmetic procedures), or is significantly late. We will refund any deposit in good faith if we initiate the refusal.

6. Photos and likeness

We may photograph your service results (typically brows, lashes, makeup — never identifying angles) for our portfolio, Instagram, and website unless you opt out at the appointment. Just let your stylist know — there's no penalty.

7. Minors

Microblading and permanent makeup services are restricted to clients 18 and older. Other services (brow shaping, lash extensions) require a parent or guardian's presence and written consent for clients under 18.

8. Gift cards

Gift cards are non-refundable but transferable. They do not expire under Missouri law. Redeem in person or online during booking.

9. Discounts and promotions

From time to time we offer rewards and promotions — including a birthday reward, Brow Club member benefits, referral credit, win-back offers, and seasonal promotions. The following rules apply unless otherwise stated in writing.

  • Birthday reward: Eligible clients with a birthday on file receive a one-time service credit during their birthday month — $5 for non-members and $40 for active Brow Club members. The credit is added automatically to the client's account, is limited to one per calendar year per client, and is valid through the end of the client's birthday month; any unused balance is forfeited at month-end. It is a service credit (see "Service credits" below): it applies toward services only and is never applied to a booking deposit. There are no per-service exclusions on the birthday credit.
  • Birthday on file: The reward uses the birthday on record at the time of service; no retroactive credit is issued. Clients may change their own birthday at most once per calendar year; a Minoo Brow Bar staff member can correct a client's birthday at any time upon request.
  • One discount per service — no combining. Only one discount may be applied to any single service; discounts never stack or combine. If more than one discount could apply, only one is used and the other is forfeited for that visit. The Brow Club 10% member discount applies to all services on regular visits, with no exclusions. Account credits (the monthly Brow Club credit and the birthday credit) are not discounts — they are applied separately to your remaining service balance and may be combined with each other. No reward, credit, or discount is ever applied to booking deposits, tips, taxes, or gift-card purchases.
  • Brow Club membership: Membership is billed monthly at $39.99 and auto-renews until cancelled. A 3-month minimum commitment applies. You may cancel at any time from the Client app or by contacting us. If you cancel before the 3-month commitment is fulfilled, an early termination fee equal to $39.99 multiplied by the number of remaining commitment months (for example, cancelling after one month charges a $79.98 fee for the two remaining months) will be charged immediately to your card on file, and your membership will end immediately upon successful charge. If you cancel after the 3-month commitment is fulfilled, no early termination fee applies, and your perks continue through the end of the current billing cycle.
  • Service credits: Account credits — including the $25 monthly Brow Club credit and the birthday credit — apply to service charges only. They are never applied to booking deposits, tips, or taxes, and are applied automatically at checkout. Credits may be split across visits. The $25 monthly Brow Club credit is issued on each successful billing cycle, is intended to be used across up to two services within that calendar month, and expires at the end of the calendar month it was issued; unused credit does not roll over. Credits are non-transferable and have no cash value.
  • Other limits: Discounts may not be combined with gift card balances above face value, cannot be applied to tips or taxes, are non-transferable, and have no cash value. We reserve the right to refuse or revoke promotional discounts in cases of suspected abuse.

10. Website and app

Our website and apps (minoobrowbarkc.com, /admin/, /staff/, /app/) are provided "as is" for the convenience of clients and staff. We don't guarantee uninterrupted service. Your account is yours to manage — keep your password safe. Push notifications are opt-in and can be disabled in your account at any time.

11. SMS / Text message program

Minoo Brow Bar operates an SMS messaging program ("Minoo Brow Bar SMS") for appointment reminders, account notifications (such as verification codes), and occasional promotional messages.

  • How to opt in: By visiting our text sign-up page at minoobrowbarkc.com/sms-optin, entering your mobile number, and checking the consent box, or by providing your phone number in person and giving verbal consent during intake. You may also text START or SUBSCRIBE to (913) 361-5965 to opt in.
  • Message frequency: Up to 10 messages per month, varies based on your appointments.
  • Message and data rates: Message and data rates may apply.
  • How to opt out: Reply STOP at any time to unsubscribe. You may also reply UNSUBSCRIBE, QUIT, CANCEL, or END. After opting out, you will receive a confirmation message and no further SMS will be sent.
  • How to get help: Reply HELP at any time, or contact us at (913) 991-3801 or hello@minoobrowbarkc.com.
  • Carriers: Carriers are not liable for delayed or undelivered messages.
  • Privacy: Your phone number and message history are never sold or shared with third parties for their marketing purposes. See our Privacy Policy for full details.

12. Privacy

We collect only the information needed to schedule and serve you (name, phone, email, appointment history, and optionally birthday for our records). We don't sell your data, ever. We use Cloudflare to host the site and our internal scheduling database. Read our Privacy Policy for full details.

13. Disputes

If something goes wrong, please contact Minoo directly first at minoobrowbar@gmail.com or (913) 991-3801. We will always try to make it right. Any unresolved disputes are governed by Missouri law and resolved in Jackson County, Missouri.

14. Updates to these terms

We may update these terms occasionally. The "Last updated" date at the top reflects the most recent change. Continued use of our services after a change constitutes acceptance of the new terms.

Questions? Email minoobrowbar@gmail.com or call (913) 991-3801.